No-hassle free return policy. At UnMask, we want you to be 100% satisfied with your purchase. If for any reason, within the first 30 days of receiving your product, you want to return any items (excluding masks*), please complete the form on our Returns page requesting a return. Returned items must be unused and in their original packaging. When requesting a return, please provide your order number, so we can process your return.
Once we receive your return request, we will email you instructions for how to return your item(s) along with a pre-paid shipping label.
Once we receive your return, your payment method will be credited for the amount of the item(s) plus tax. Shipping costs are not refundable.
*Masks - Due to the nature of our masks (i.e. no one wants to buy a mask that someone else has already tried on), refunds and exchange requests are evaluated on a case by case basis.
Once we receive your return request, we will email you instructions for how to return your item(s) along with a pre-paid shipping label.
Once we receive your return, your payment method will be credited for the amount of the item(s) plus tax. Shipping costs are not refundable.
Non Apparel & Gear Orders Typically, orders ship within one business day from our Post Fall, ID warehouse. Orders over $100 (placed in the contiguous 48 states) offer free standard shipping (order total computed after discounts and not including taxes) We also offer a range of expedited and international shipping options at additional charge.
Shipping UnMask Apparel & Gear Our Apparel & Gear products are individually printed to order. Orders typically have a production lead time of 3 days, and then standard shipping times apply. Apparel and Non-Apparel & Gear will ship individually, and individual shipping costs will apply if the order contains both Non-Apparel and Apparel items. Note: Flat rate shipping and $100 free shipping do not apply to Apparel & Gear Orders.
Order Confirmation Once your order is placed, it will be followed up with an email confirmation and then by a shipping confirmation with the tracking number associated with your order as soon as it ships.
We will send tracking information to the e-mail address associated with your order once the item has shipped. If you have not received your tracking information and it has been over 2 business day, please contact us info@getunmask.com
When ordering as a gift for someone, be sure to enter in your email address to receive all summary information but enter in the recipient’s name and shipping information. We will be sure to keep all prices and receipts out of the package.
Absolutely, we proudly ship to military bases. To ship to a military address, please follow the instructions below:
Address - Unit [Number] Box [Number] you must use the word "Box" or it will not transfer correctly
City - Enter APO, FPO or DPO
State - Enter AA, AE or AP
Zip - Enter Zip Code of your APO, FPO or DPO
If you have any questions reach out to us at info@getunmask.com.
Newsletter Subscribe
Subscribe to get updates about our latest offers and other important stuff.
Your Cart
Item added to your cart
[count] items added to your cart
