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About Us

At UnMask, we are a small boutique speciality retailer that puts America first in everything that we do. Our mission is to bring our loyal customers amazing, unique hand curated products with a distinctly American story.   UnMask is all about supporting the American economy, American workers, business owners, craftsmen, artisans, product designers and entrepreneurs across our great nation.  When you buy a product from UnMask, you will be voting with your wallet to support American businesses and the American way of life.

Founded in 2020, UnMask earned the trust and respect of tens of thousands of Americans and worldwide citizens during the pandemic by making breathable masks that allowed people who were forced to mask up for travel, work or school to survive one of the most unsettling moments in American History.  Most importantly, we made all of our masks right here in the USA.

UnMask is based out of Liberty Lake, WA with offices, in-house fulfillment and shipping operations located in Post Falls, ID.  When you order an UnMask product, it is pulled from our shelves, carefully packaged and sent to you directly without delay. As a company we pride ourselves in make our customer experience #1 in every thing that we do. 

Why buy from us

All products are backed by our 100% Satisfaction No Hassle - Free Return policy. By putting our customer experience #1, UnMask has earned the trust of tens of thousands of satisfied customers in the USA and all over the globe.  All of the products that we sell are bought directly from small American businesses with a unique American story.  Products are stocked, fulfilled and shipped to you directly from our Post Falls ID warehouse. When you buy from UnMask, you are voting with your wallet to support small American businesses and our American way of life.   

Our price guarantee

All of our manufacturers support their resellers by following a strict MAP (minimum advertised price) policy.  This means that everyone who sells their products promises to offer them for no less than the manufacturer's MAP price.  When you buy from UnMask, you are getting the best price offered anywhere…and you're getting it from a company that you know and trust.

F.A.Q.

You've got questions, we've got answers.

Due to the nature of our masks (i.e. no one wants to buy a mask that someone else has already tried on), refunds and exchange requests are evaluated on a case by case basis.

Once we receive your return request, we will email you instructions for how to return your item(s) along with a pre-paid shipping label.

Once we receive your return, your payment method will be credited for the amount of the item(s) plus tax.  Shipping costs are not refundable.

Non Apparel & Gear Orders
Typically, mask orders ship within one business day from our Post Fall, ID warehouse.  Orders over $100 (placed in the contiguous 48 states) offer free standard shipping (order total computed after discounts and not including taxes) We also offer a range of expedited and international shipping options at additional charge.

Shipping UnMask Apparel & Gear
Our Apparel & Gear products are individually printed to order. Orders typically have a production lead time of 3 days, and then standard shipping times apply. Apparel and Non-Apparel & Gear will ship individually, and individual shipping costs will apply if the order contains both Non-Apparel and Apparel items. Note: Flat rate shipping and $100 free shipping do not apply to Apparel & Gear Orders.

Order Confirmation
Once your order is placed, it will be followed up with an email confirmation and then by a shipping confirmation with the tracking number associated with your order as soon as it ships. 

We will send tracking information to the e-mail address associated with your order once the item has shipped. If you have not received your tracking information and it has been over 2 business day, please contact us info@getunmask.com

When ordering as a gift for someone, be sure to enter in your email address to receive all summary information but enter in the recipient’s name and shipping information. We will be sure to keep all prices and receipts out of the package.

Absolutely, we proudly ship to military bases. To ship to a military address, please follow the instructions below:

  • Address - Unit [Number] Box [Number] you must use the word "Box" or it will not transfer correctly
  • City - Enter APO, FPO or DPO 
  • State - Enter AA, AE or AP
  • Zip - Enter Zip Code of your APO, FPO or DPO

If you have any questions reach out to us at info@getunmask.com.

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