Shipping & Returns
Returns & Exchanges
Due to the nature of our product (i.e. no one wants to buy a mask that someone else has already tried on), refunds and exchange requests are evaluated on a case by case basis. That said, creating an exceptional customer experience is what UnMask is all about. Here, good enough - isn’t. We pride ourselves in addressing our customer’s needs quickly and on a personal level. You can buy an UnMask with confidence knowing we’re dedicated to our customer’s experience.
Orders typically ship within one business day. Standard shipping is flat rate. Orders over $70 offer free standard shipping (order total computed after discounts and not including taxes) We also offer a range of expedited shipping options at additional charge. Your order will be followed up with an email confirmation and then followed by a shipping confirmation with the tracking number associated with your package when it ships.
We can also proudly ship to military bases. To ship to a military address, please follow the instructions below:
- Address - Unit [Number] Box [Number] you must use the word "Box" or it will not transfer correctly
- City - Enter APO, FPO or DPO
- State - Enter AA, AE or AP
- Zip - Enter Zip Code of your APO, FPO or DPO
Unmask accepts most credit and debit cards. COD orders are not accepted. We reserve the right to refuse any order.