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Shipping & Free Returns

No-Hassle Free Return Policy
At UnMask, we want you to be 100% satisfied with your purchase. If for any reason, within the first 30 days of receiving your product, you want to return any items (excluding masks*), please complete the form on our Returns page requesting a return.  Returned items must be unused and in their original packaging.  When requesting a return, please provide your order number, so we can process your return. 

Once we receive your return request, we will email you instructions for how to return your item(s) along with a pre-paid shipping label.

Once we receive your return, your payment method will be credited for the amount of the item(s) plus tax.  Shipping costs are not refundable.

*Masks - Due to the nature of our masks (i.e. no one wants to buy a mask that someone else has already tried on), refunds and exchange requests are evaluated on a case by case basis.

Shipping (Non Apparel & Gear)
Orders typically ship within one business day (excluding holidays). Orders over $100 offer free standard shipping (order total computed after discounts and not including taxes) We also offer a range of expedited shipping options at additional charge. Your order will be followed up with an email confirmation and then followed by a shipping confirmation with the tracking number associated with your package when it ships. 

Shipping UnMask Apparel & Gear
Our Apparel & Gear products are individually printed to order. Orders typically have a production lead time of 3 days, and then standard shipping times apply. Apparel and Non-Apparel & Gear will ship individually, and individual shipping costs will apply if the order contains both Non-Apparel and Apparel items. Note: Flat rate shipping and $100 free shipping do not apply to Apparel & Gear Orders.

Military Shipping
We can also proudly ship to military bases. To ship to a military address, please follow the instructions below:

  • Address - Unit [Number] Box [Number] you must use the word "Box" or it will not transfer correctly
  • City - Enter APO, FPO or DPO¬†
  • State - Enter AA, AE or AP
  • Zip - Enter Zip Code of your APO, FPO or DPO

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