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๐Ÿ”ฅ Free Shipping on Orders over $100 (masks only)

๐Ÿ“ฆ $7.00 Flat Rate Shipping (masks only)

No Hassle - Free Returns (masks only)

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Products as unique as the American experience

No-Hassle Free Returns
Discover our distinctive products and the original American stories behind them.

F.A.Q.

You've got questions, we've got answers.

At UnMask, we want you to be 100% satisfied with your purchase. If for any reason, within the first 30 days of receiving your product, you want to return any items (excluding masks*), please complete the form on ourย Returnsย page requesting a return.ย ย Returned items must be unused andย in their original packaging.ย  When requesting a return, please provide your order number, so we can process your return.ย 

Once we receive your return request, we will email you instructions for how to return your item(s) along with a pre-paid shipping label.

Once we receive your return, your payment method will be credited for the amount of the item(s) plus tax.ย  Shipping costs are not refundable.

*Masks - Due to the nature of our masks (i.e. no one wants to buy a mask that someone else has already tried on), refunds and exchange requests are evaluated on a case by case basis.

Once we receive your return request, we will email you instructions for how to return your item(s) along with a pre-paid shipping label.

Once we receive your return, your payment method will be credited for the amount of the item(s) plus tax.ย  Shipping costs are not refundable.

Non Apparel & Gear Orders
Typically, mask orders ship within one business day from our Post Fall, ID warehouse.ย  Orders over $100 (placed in the contiguous 48 states) offer free standard shipping (order total computed after discounts and not including taxes) We also offer a range of expedited and international shipping options at additional charge.

Shipping UnMask Apparel & Gear
Our Apparel & Gear products are individually printed to order. Orders typically have a production lead time of 3 days, and then standard shipping times apply. Apparel and Non-Apparel & Gear will ship individually, and individual shipping costs will apply if the order contains both Non-Apparel and Apparel items. Note: Flat rate shipping and $100 free shipping do not apply to Apparel & Gear Orders.

Order Confirmation
Once your order is placed, it will be followed up with an email confirmation and then by a shipping confirmation with the tracking number associated with your order as soon as it ships.ย 

We will send tracking information to the e-mail address associated with your order once the item has shipped. If you have not received your tracking information and it has been over 2 business day, please contact us info@getunmask.com

When ordering as a gift for someone, be sure to enter in your email address to receive all summary information but enter in the recipientโ€™s name and shipping information. We will be sure to keep all prices and receipts out of the package.

Absolutely, we proudly ship to military bases. To ship to a military address, please follow the instructions below:

  • Address - Unit [Number] Box [Number] you must use the word "Box" or it will not transfer correctly
  • City - Enter APO, FPO or DPOย 
  • State - Enter AA, AE or AP
  • Zip - Enter Zip Code of your APO, FPO or DPO

If you have any questions reach out to us at info@getunmask.com.

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