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Returns Request

About your return

So we can provide superior support, please give us as much info as you can about your return request. Once we review your request, we will email you with returns instructions and a prepaid shipping label. Returned items should be unused and  in their original packaging.  When requesting a return, please provide your order number, so we can process your return. 

F.A.Q.

You've got questions, we've got answers.

Due to the nature of our masks (i.e. no one wants to buy a mask that someone else has already tried on), refunds and exchange requests are evaluated on a case by case basis.

Once we receive your return request, we will email you instructions for how to return your item(s) along with a pre-paid shipping label.

Once we receive your return, your payment method will be credited for the amount of the item(s) plus tax.  Shipping costs are not refundable.

Non Apparel & Gear Orders
Typically, mask orders ship within one business day from our Post Fall, ID warehouse.  Orders over $100 (placed in the contiguous 48 states) offer free standard shipping (order total computed after discounts and not including taxes) We also offer a range of expedited and international shipping options at additional charge.

Shipping UnMask Apparel & Gear
Our Apparel & Gear products are individually printed to order. Orders typically have a production lead time of 3 days, and then standard shipping times apply. Apparel and Non-Apparel & Gear will ship individually, and individual shipping costs will apply if the order contains both Non-Apparel and Apparel items. Note: Flat rate shipping and $100 free shipping do not apply to Apparel & Gear Orders.

Order Confirmation
Once your order is placed, it will be followed up with an email confirmation and then by a shipping confirmation with the tracking number associated with your order as soon as it ships. 

We will send tracking information to the e-mail address associated with your order once the item has shipped. If you have not received your tracking information and it has been over 2 business day, please contact us info@getunmask.com

When ordering as a gift for someone, be sure to enter in your email address to receive all summary information but enter in the recipient’s name and shipping information. We will be sure to keep all prices and receipts out of the package.

Absolutely, we proudly ship to military bases. To ship to a military address, please follow the instructions below:

  • Address - Unit [Number] Box [Number] you must use the word "Box" or it will not transfer correctly
  • City - Enter APO, FPO or DPO 
  • State - Enter AA, AE or AP
  • Zip - Enter Zip Code of your APO, FPO or DPO

If you have any questions reach out to us at info@getunmask.com.

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